The global leader in helping organizations keep customers, build market share and improve the performance of the entire work force by developing a culture of delivering superior customer service.

Email: [email protected] | Website http://www.customer-service.com/ | Phone : +1-952-884-3311

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Intro video

Watch our brief intro video to find out more.

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Call Us NOW!

We are the global leader in helping organizations keep customers.

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The Service First Video Library

Find all our resources here

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PDF Brochure

Download our brochure here

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Website

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John Tschohl

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Welcome to our Virtual Exhibition Booth!

 

Our booth above functions much the same as a regular expo booth minus the hassle of you needing to go to the venue to see it.

Below are some tips to make navigating our booth a breeze:

  • Rotate your screen for the best viewing experience on mobile devices.
  • You will see the small blue circles located on the Virtual Booth. These have info about who we are and how we can help you.
  • If you move your mouse pointer over any of the circles (or tap and hold if on a mobile device) and an info box will appear letting you know what you will be getting once you have clicked/tapped.

It is literally as simple as that!

The Customer Experience

Organizations need to focus on creating a memorable Customer Experience.
They have to learn to see themselves as service leaders – not as banks, hospitals, supermarkets, government, or hotels.

To achieve this, the most critical skill is the ability to make your customers happy by developing a World Class Service Strategy.

For over 45 years, Service Quality Institute has provided customer service training programs and strategies to business’s all over the World.

The Service First Video Library has 12 videos. Available on flash drive or DVD’s Implemented in 12 sessions of around 1 hour each. 12 different topics. NO recurring charge because you have permission to copy all the participant and facilitator printed material. Not the videos.
On this link you can watch a video preview, scan parts of the leader guide and participant material.